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CRM Specialist (#134,631,736) 

Job offer #134,631,736 in Petaling Jaya (Selangor), Malaysia

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• Lead and manages a team of L1/L2 business application engineers.

• Provide leadership and oversight of the daily activities including workload distributions, system stability and improvement.
• Be familiar with procedures for handling all aspects of customer complaints, data integrity disputes and work closely with customer service to resolve any customer complaints in providing clear explanation of any CRM related questions.
• Ensure CRM, Order management process like Business reporting, Stock take, Commissioning report and batch process are executed on the timely manner and reaching zero defects.
• Ensure the team is adhering to the SLA in solving the issue and provide proper escalation if needed should the issue is complex and need higher management attention.
• Act as focal contact point with development team in clarifies requests on any CR or projects requirement related to CRM, Order mgmt, Sales Mgmt.
• Oversee all aspects of deployment, starting from UAT, SAT and implementation. Able to estimate timeline to BA and cost estimation.
• Coordinates with applications development staff to determine project scope and provides estimate on level of effort needed

The Company

Company Name
Packet One Networks (Malaysia) Sdn Bhd
Company Description
Packet One’s ideal: “Always think end-users!”
P1 is the preferred solution provider for mobile broadband networks with the incentives for:

• Cost effective data;
• Voice; and
• Value added services.

We’re here to benefit mobile enterprises, SOHO and residential users that need something truly ‘beyond broadband’.
Number of Employees
101 - 1000

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Petaling Jaya
Post Code

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
3 Years

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